National Quality Award Program


The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program

The Quality Award program has three progressive step levels. Applications are judged by trained Examiners who provide feedback on opportunities for improvement to support continuous learning. Facilities must achieve an award at each level to progress to the next level.

Bronze – Commitment to Quality applicants begin their quality journey by developing an organizational profile including vision and mission statements, an awareness of their environment and customers’ expectations, and a demonstration of their ability to improve a process.

Silver – Achievement in Quality applicants demonstrate a level of achievement in their quality journey through good performance outcomes that have evolved from how they embrace the core values and concepts of visionary leadership, focus on the future, resident-focused excellence, management by innovation, and focus on results and creating value.

Gold – Excellence in Quality applicants must show superior performance over time that is based on their systematic approaches to leadership; strategic planning, focus on customers, measurement, analysis and knowledge management, workforce focus, process management and results. Gold applicants address the complete Baldrige Criteria for Performance Excellence in Health Care.

Download the 2018 Quality Awards Program Flyer. 

Intent to Apply

Submit your Intent to Apply for the AHCA/NCAL National Quality Award Program! Applicants are strongly encouraged to submit the non-refundable and non-transferable Intent to Apply payment. An Intent to Apply is not mandatory; however, applicants that submit an Intent to Apply will save money on their overall application feeand will also receive weekly deadline reminders, application tips, and additional education materials from Quality Award staff.

All applicants should read the appropriate award level application packet in full before submitting an Intent to Apply payment. No paperwork or application is needed to submit the Intent to Apply.

The Intent to Apply deadline is Thursday, November 9, 2017 at 8 p.m. Eastern. For additional information, contact

Let IHCA/INCAL be a resource in the application process! The association will be offering Bronze and Silver Award Prep Seminars. Check back for dates and times. Contact Katie Niehoff at with any questions or for assistance.

Awards Examiners

AHCA/NCAL is seeking Examinersfor the 2018 AHCA/NCAL National Quality Award Program! TheQuality Award program, which is based on the core values and criteria of the Baldrige Performance Excellence Program, provides a pathway formemberproviders of long term and post-acute care services to journey towards performance excellence.

Examiners play a significant role in reviewing Quality Award applications and impacting quality improvementin organizations across the country. Serving as an Examiner is a unique opportunity for individuals interested incontinuous quality improvement; Examiners experience both personal learning and professional development. Examinersalsogain professional contacts, and make life-long friendships through the program.

For more informationabout serving as an Examinerand to submit an application, please visit the 2018 National Quality Award Examiner website here.The deadline to apply is Thursday, November 30, 2017.


© Copyright 2017. All Rights Reserved. Privacy | Terms of Use | Refund/Cancellation Policies

Newsletter sign-up

Email Address
First Name
Last Name